At Americas Cardroom, we don’t just talk a big game when it comes to security and fairness; we put our money where our mouth is. Making sure you have a safe, fair place to play poker is our top priority, and we’re always on the lookout for new ways to keep the bad guys out and let the good times roll.
Here, we’ll give you the rundown on how Americas Cardroom stays a couple of steps ahead of bad actors, how you can get help if you ever need it, and some easy ways to keep your account locked down tight.
Upholding Game Integrity and Safety
When it comes to fighting fraudsters and cheats, it’s a never-ending game of cat and mouse for the entire industry. Yet, we’re always geared up for the battle. We’re pumping resources into the latest tech and strategies to stay ahead of schemers trying to ruin our game.
Our ever-evolving defense plan includes:
- Keeping player info up to date.
- Using Captcha and tweaking how our tables look to throw off bots.
- Shutting down bots that try to gather live game data.
- Recording gameplay to spot any fishy patterns.
- Checking over every detail of gameplay and hands across all our platforms.
- Blocking virtual desktops and remote access tools.
- Returning folded cards back into the deck with our PLO Reshuffle to cut down on cheating.
- Teaming up with GTO Wizard to get even smarter about sniffing out the cheats.
- Investing in data analysis and detection tools.
What Happens When Someone Breaks the Rules
When suspicions arise concerning a breach of Americas Cardroom’s strict Game Integrity and site regulations, an immediate investigation is triggered. During this period, the suspect account is temporarily deactivated until the investigation concludes.
Our comprehensive inquiry delves into extensive gameplay and hand history reviews, supplemented by scrutinizing video recordings of the player’s sessions. This meticulous examination helps in comparing current playing patterns and outcomes with previous records.
Any account discovered violating our guidelines is promptly terminated, and the individual is permanently banned. Moreover, funds identified as being wrongfully acquired from legitimate players are reallocated back to those impacted, in line with Americas Cardroom’s fair refund and reimbursement protocol.
Player Refunds
Victims of unjust play are compensated whole as per Americas Cardroom’s refund policy, which you can find here. We have already taken decisive action by banning infringing accounts and reimbursing affected players, with continued efforts in investigating and processing refunds for several hundred more accounts. Notified by email, recipients can verify the refund details within their financial history.
Recent Updates
Putting player safety first, Americas Cardroom has embarked on new measures to fortify game security. Keep reading to learn about the great strides we’ve made in the realm of security and player safety.
Reintroducing the Country of Origin Feature
After considering player feedback, Americas Cardroom has decided to re-enable the feature allowing players to view the country attached to other usernames. As of March 2024, players can scroll over any avatar to see their opponent’s location.
Deployment of Country Flags
Building on this transparency, we are working on adding visual flags next to players’ usernames, indicating their country. This eagerly anticipated feature is nearing completion and you can watch for it at our tables soon.
Advice for Securing Player Accounts
Security is a joint responsibility, and Americas Cardroom encourages players to adhere to these practices for a safer gaming experience:
- Ensure the creation of a sturdy password utilizing a mix of characters.
- Make your Americas Cardroom password distinct from others.
- Use reliable password managers for safekeeping.
- Passwords created from a selection of three random words can enhance security.
- Turn on Two-Factor Authentication (2FA) to further protect your account.
Avoiding Phishing Scams:
- Look out for incorrect spellings in the sender’s details.
- Assess the legitimacy of the sender’s domain.
- Emails prompting urgent action should be treated with skepticism.
- Secure links should be scrutinized and should always start with https://. When you hover your cursor over them, you should see our domain name.
- Official correspondence from us will include personalized account information.
- Be mindful that we never circulate videos or unsolicited file attachments.
- If you are ever in doubt, please contact us via our contact form.
At Americas Cardroom, we deeply appreciate your trust over the last twenty years and counting. We look forward to providing you with a trustworthy and equitable gaming venue for decades to come.
