Encore Boston Harbor found to not be cheating customers
Massachusetts gaming regulators deny a patron’s claim that the casino is stealing from customers
A gambler who paid a recent visit to Encore Boston Harbor walked away with the suspicion that the casino was cheating its customers. He soon launched a lawsuit, accusing the Wynn Resorts venue of not properly paying out blackjack and slot machine winnings in accordance with Massachusetts regulations, but regulators have now weighed in and have determined that Encore has done nothing wrong.
Richard Schuster had alleged in his lawsuit that the casino wasn’t paying proper odds per Massachusetts regulations, offering payouts that were longer than what is required. He also said that the practice of rounding out withdrawals using the slot machines’ electronic system meant the casino could essentially keep millions of dollars without penalties.
Given that Encore just opened, combined with the history behind the Wynn Resorts company, the Massachusetts Gaming Commission (MGC) jumped in immediately. It sent its Investigation and Enforcement Bureau to check out the claims, and told the MGC yesterday that they “found Encore to be in compliance with the commission’s rules and regulations for paying out blackjack wins.”
Schuster had argued that the blackjack payouts were required to be 3-2, with some exceptions that allowed odds of 6-5. The gambler didn’t believe that Encore was paying any 3-2 odds, but the investigation determined that 65% of the payouts had been at the expected odds.
This doesn’t bring the lawsuit to a close – Schuster’s lawyers are still proceeding with legal action, as the MGC’s findings are not binding in a court. The lawyers are even more determined than ever to find issue with the venue, since the MGC launched the investigation within 24 hours of the complaint and didn’t notify the legal team that anything was taking place.