Arizona casinos slammed for unprofessional staff, rigged machines

According to an article in The Arizona Republic, many casinos in the state may not be treating customers fairly.  The media outlet pulled records from the Arizona Department of Gaming (ADG) concerning complaints and grievances, and the results are disconcerting.  According to the ADG, the casinos have routinely been targeted for poor customer service and, more egregiously, rigging gaming machines. 

According to one report, two Gila River patrons claimed that machines were "possibly being rigged."  One said that he had lost as much as $90,000 in the allegedly fixed machines.  Other patrons claimed that slot machines had malfunctioned, causing them to lose winnings.

Gila River Hotels & Casinos' regulatory compliance officer, David Johnson, offered a rebuttal, asserting, “At Gila River Hotels & Casinos, we comply fully with the Arizona Department of Gaming regulations and take all gaming complaints seriously.  The integrity of our games is paramount. At this time there are no open investigations."

At another casino, the Desert Diamond in Tuscon, a customer complained that he had been arrested after complaining about how much he was given as winnings.  Desert Diamond is operated by the Tohono O'odham Nation, who did not respond when contacted by the media outlet. 

Patrons at several casinos complained about disputes over jackpot winnings.  One involved a prize of $93,000 that wasn't paid. 

When The Arizona Republic attempted to contact the casinos for comments - five in total, only one responded.  In general, casinos are anxious to offer their side of the story to prevent a bad public image from being developed.  The lack of responses is puzzling.

The state's casinos are operated by Native Indian tribes.  As such, the ADG, and state law enforcement officers are limited in what they can investigate.  Tribal gaming offices are left to oversee the activities at all of the casinos. 

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