888 Fined $10,000,000

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Online gaming outlet, 888, has been fined $10 million USD for failing to attend to vulnerable customers.

The United Kingdom is serious about forcing gambling outlets to recognize and attend to vulnerable players.

According to the British government, over 7,000 players who had excluded themselves voluntarily from the gambling platform due to gambling problems, were still able to access the online gaming company’s bingo.

The UK government has responded in a quite inflexible way with the largest penalty ever handed out. However, the government could have revoked the company’s license but didn’t.

The issue of access to the bingo game with 888 was not noticed for a long time, which allowed problem gamblers who had barred themselves from the company’s services – called “self-excluding” in the legislation, continued access to the site. The company refers to it as a technical error and insists it never intended to profit from it.

Because of 888’s technical failure, some USD 5 million were deposited into the system over 13 months, all of it from self-excluded players.

The British government said that part of the fine would go to reimbursing the self-excluded players.

Part of the $10 million fine will go toward refunding the deposits that the self-excluded gamblers made between October 2015 and September 2016.

The British government is intent on holding the gaming businesses accountable for any failure in the national policies in place for problem gamblers.  



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